FAQ2020-06-02T17:06:20+00:00

FREQUENTLY ASKED

Have a question? See if we’ve answered it below.

Do you have a minimum order quantity (MOQ)?2020-01-30T19:08:05+00:00

Our MOQ varies based on the service needed (see below). MOQs are measured per unique design. A unique design is any artwork at a given size. For example, a 10” wide print and 8” wide print of the same artwork will count as two unique designs. You’re welcome to mix and match different garment styles to meet the MOQ.

  • Direct-to-garment Printing: No MOQ

  • Embroidery: No MOQ

  • Screen Printing:

    • 1- or 2-color designs: 12 pieces​

    • 3- or 4-color designs: 24 pieces

    • 5- or 6-color designs: 48 pieces

    • 7-color+ designs: 100 pieces

I just placed an order last week, but already ran out of smalls, can I order some more?2020-01-30T19:13:25+00:00

Of course! Our MOQs (see above answer) still apply, but we will waive the relevant set-up fees for any and all reorders of the same design within 6 months.

What blank garment options do you have?2020-01-30T19:41:39+00:00

Tons! Check out our catalog to see our tried and true favorites. This is not an exhaustive list of what we are able to provide, so if there is a particular style you’re looking for and can’t find, reach out to us directly and we will be happy to look into it.

Can you print on shirts I already have?2020-04-17T15:36:49+00:00

Maybe! If you know the brand and style number of your shirts, let us know. Otherwise, let us know the fabric composition (i.e. 100% cotton, 50/50 poly-cotton blend, etc.) and we’ll let you know whether we can work with your garment. For the best results, we strongly recommend using a garment that we supply from our catalog.

What is your turnaround time?2020-01-30T19:53:32+00:00

Our standard turnaround is 10-15 business days from when your order is finalized and we receive payment in full. Your order is finalized upon approval of mockups and invoice. We are more than happy to accommodate tighter deadlines for an additional fee:

  • Rush (8-10 business days) = 15%
  • Super Rush (5-7 business days) = 25%
  • Ultra Rush (3-4 business days) = 50%

Need it even sooner? Please call or email our team at info@pressandreleaseprinting.com to place your order.

Can you expedite my order without a fee?2020-01-30T19:57:27+00:00
Unfortunately, we cannot. Expedited orders require changes to our production schedule, often resulting in additional hours and expenses on our end.
Can you ship my order to me?2020-01-30T20:08:10+00:00
Absolutely! Free local pickup is our default option, but we can ship orders via UPS upon request. Costs will vary depending on the order.
Do you offer drop shipping?2020-01-30T20:09:47+00:00

We do not offer drop shipping at this time.

Can I keep my screens?2020-01-30T20:22:49+00:00

Unfortunately not. We keep all screens in house for future use.

Can I come by to discuss my order?2020-04-17T15:35:56+00:00

Yes! Our showroom is appointment only, please reach out to us via phone or email to schedule an appointment with us.

How much does it cost to…2020-01-30T20:31:06+00:00

The cost of an order will vary depending on factors such as the design itself, the garment used, and the quantity ordered. Head over to our instant quote calculator to get an estimate for your screen printing job. If you’re looking for something not covered in the calculator, shoot us an email!

Does the quantity I order affect the price?2020-01-30T20:43:23+00:00

Yes. We have price breaks at 12, 24, 36, 48, 100, 144, 300, 501, and 1,000 pieces. Please call for orders over 1,000 pieces; special pricing will apply.

What are your set-up fees?2020-01-30T20:51:32+00:00

We charge $25 per screen set-up (in other words, per color per location; ex: 3 colors on the front and 1 color on the back = 4 screens = $100.00).

Do I pay set-up fees on reorders?2020-01-30T20:55:41+00:00

We keep screens on file for up to 6 months. We will waive all screen fees for any reorders within that time frame. If we don’t hear from you after 6 months, your screens will be reclaimed (to be re-burned and re-used on other orders) and payment will be required to set them up again.

What payment methods do you accept?2020-01-30T20:56:12+00:00

Our default is online card payments; if you’d like to pay for your order with cash or a check, just let us know. We do not accept PayPal, Venmo, or other app-based payments.

Can I pay you after my order is finished?2020-01-30T21:03:49+00:00

Unless other terms have been agreed upon, we require payment in full prior to the start of production.

Do you only offer screen printing?2020-01-30T21:04:31+00:00

No, we offer screen printing, direct to garment printing, embroidery, as well as accessory items such as pins, patches, and stickers.

Are you open during the weekend?2020-01-30T21:28:39+00:00

Nope! As firm believers in the weekend, our regular operating hours are 9am – 5pm, Monday – Friday.

Can you print a sample for me?2020-01-30T21:29:22+00:00

To have a pre-production sample made, you must already have an order of 100 pieces or more in progress with one of our account reps. From there, we will determine the sample fee based on your specific order.

What is your return/replacement policy?2020-01-30T21:31:46+00:00

We do our best to ensure that all misprints are replaced prior to any order leaving the shop. In the event that you are unsatisfied with a print you have received, we ask that you return the piece(s) in question to us. Upon inspection, we will work with you to determine the best course of action, whether it be replacement, refund, or credit towards a future order.

Are you hiring?2020-01-30T21:32:13+00:00

Currently, there are no open positions at P&R, but we are always accepting resumes. Send your resume and portfolio (if applicable) to info@pressandreleaseprinting.com, and we’ll reach out the next time we’re hiring.

STILL HAVE QUESTIONS?

Not a problem! Reach out us directly and we’ll be happy to help.

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