WORK WITH THE BEST
When you work with our team directly, you gain access to industry expertise, hands-on collaboration, and the top-quality customer service that we’re known for. There are a couple options for connecting with us; read on to determine which path fits your needs best.
Instant Quote
Great For: Screen printing, embroidery, and direct-to-garment orders that are simple and straightforward (think: “print my logo on a basic tee”). Take advantage of this quick and easy tool to find out what it will cost.
- Not Great For: Orders with multiple decoration methods, more than two imprint locations, or add-ons like finishing options. For more complex orders (think: “I’m launching a new clothing brand”), opt for a traditional quote instead.
Traditional Quote
- Great For: Ordering promotional products or accessory items (like pins and patches), combining multiple services, or requesting recommendations and guidance from our team of experts.
- Not Great For: Instant pricing. We respond to all inquiries within one business day, but may need additional information to provide a quote. The quote calculator is the way to go for quoting simple orders immediately.
Want to place your order right now (without assistance)? Visit our online store to choose from one of our favorite featured styles.
HOW TO PLACE YOUR ORDER
First time customer, or need a refresher on how it all works? We’ve laid out each step of the ordering process here so you know what to expect and can come prepared.
STEP ONE
GATHER THE INFORMATION
First things first, you’ll want to compile as much information about your order as possible. The more information you give us, the more accurate your initial quote will be and the sooner we can get started. Some information we’ll need:
- Artwork Files. We work best with vector files, learn why on our blog! If you’d like us to create custom artwork, describe what you need (reference photos are a huge help).
- Decoration Method. Will your design be screen printed, printed direct-to-garment, or embroidered? Are you ordering accessories (like pins & patches) or promotional products?
- Size, Placement, and Color Notes. How big or small will your design be, and where will it be placed on the final product? For example: 10” wide, centered on the chest. Please also list any specific colors (we work with Pantone’s Solid Coated color book) that you’d like us to match.
- Brand, Style Number, and Color. We feature a variety of our most popular products on our storefront. If you’re looking for a specific style that isn’t listed in our store, let us know! We can probably order it for you.
- Undecided? Let us know what kind of product you’re interested in (be as specific as possible! For example: a lightweight fleece quarter-zip in forest green) and we’ll make a recommendation.
- Please note: goods must be ordered through us; we do not accept customer-supplied goods (this includes drop-shipped goods from 3rd-party suppliers).
- Quantity. This one is self-explanatory. We have different tiers of bulk pricing depending on the quantity ordered, so this is a very important piece of information! If you don’t know the exact number, give us a rough estimate, or a range.
- Size Breakdown. This is a breakdown of the quantity for each size to be ordered (ex: 10 S, 15 M, 10 L, 5 XL, 2 XXL). We can give you a quote without this information, but we will need it before placing the final order. Please note that extended sizes (XXL and above) will often have a slightly higher cost.
- Finishing. We offer a handful of different finishing services, such as custom tags.
- Deadline. Our standard turnaround time for screen printing, embroidery, and direct-to-garment orders is 10-15 business days from the day that payment is received. Longer turnaround times may apply for orders including promotional/accessory products, finishing options, and/or multiple decoration methods. If you have a deadline for your order, let us know so we can factor that into our quote, as we may require a fee to expedite your order.
- Budget. If you have a budget for your order, let us know! We can make suggestions to keep your order total under budget or aim for a certain cost per piece.
STEP TWO
CONTACT US
Now that you know what you’ll be ordering, it’s time to reach out! There are two ways you can go about this:
INSTANT QUOTE CALCULATOR
For screen printing, direct-to-garment, and embroidery orders that are fairly simple (one decoration method, no sleeve or other specialty prints, and no finishing options) our quote calculator can provide pricing instantly.
After you receive your quote, one of our account managers will follow up via email to help you place your order.
CONTACT US DIRECTLY
This is the best option for any orders that may be too complex for our quote calculator. It’s also great if you have any questions or need a recommendation from us.
Send us an email with the information from step 1, and one of our account managers will get back to you with a quote (or any questions we may have) within one business day.
Want to place your order right now (without assistance)? Visit our online store to choose from one of our favorite featured styles.
STEP THREE
REVIEW & APPROVE YOUR QUOTE
You have your quote. If you agree to the pricing, just say the word!
Not what you expected? There are often a couple different ways that we can adjust your order to better match your expectations. If you have an overall budget, or a target cost per piece, let us know and we’ll do our best to accommodate.
STEP FOUR
FINALIZE YOUR MOCKUPS
Once your quote is approved, it’s off to the next step: mockups! This is where we take your design and create a digital representation of what the final product will look like. This includes information about your garment, decoration method, and production specs such as imprint location, size, and colors.
Your account manager will make any changes to the mockups that you need, until they have your final approval. There is no limit to the amount of revisions you can make, although having a clear idea of what you want from the start will ensure a quicker approval process. Please note: no changes can be made once you submit payment (next step), so be sure to double-check all details (like spelling) before doing so.
STEP FIVE
PLACE YOUR ORDER
All of the details are worked out, and everything has been stamped with your approval. To place your order, we’ll send you a final invoice and a request for payment. After you submit payment, your work is done!
STEP SIX
RELAX!
Now you get to sit back and let us handle the rest. Your order is sent off to our production team to be customized to the highest standard, according to your approved mockups. Once production is finished, your completed order is carefully inspected, packed, and prepared for shipping.
STEP SEVEN
RECEIVE YOUR COMPLETED ORDER
At last, it’s mail day! You’ll receive your finished order according to your previously-discussed turnaround time. If you have any questions about your order, we’re just an email (or call) away. Enjoy your custom merch!
STEP EIGHT
LEAVE US YOUR FEEDBACK
Hold on, we’ve got one more step for you: feedback. This is obviously optional, but customer reviews mean a LOT to local small businesses like us. If you enjoyed working with us, we strongly encourage you to share your experience via Google or Yelp!
If you didn’t enjoy it, we’d love the chance to make it right. Contact us right away and we’ll do what we can to address your concerns.
READY TO GET STARTED?
Instant Quote
Great For: Screen printing, embroidery, and direct-to-garment orders that are simple and straightforward (think: “print my logo on a basic tee”). Take advantage of this quick and easy tool to find out what it will cost.
- Not Great For: Orders with multiple decoration methods, more than two imprint locations, or add-ons like finishing options. For more complex orders (think: “I’m launching a new clothing brand”), opt for a traditional quote instead.
Traditional Quote
- Great For: Ordering promotional products or accessory items (like pins and patches), combining multiple services, or requesting recommendations and guidance from our team of experts.
- Not Great For: Instant pricing. We respond to all inquiries within one business day, but may need additional information to provide a quote. The quote calculator is the way to go for quoting simple orders immediately.
Want to place your order right now (without assistance)? Visit our online store to choose from one of our favorite featured styles.
LET’S STAY
CONNECTED
Good business starts with a genuine, sincere connection.
Use the form below or connect with us via social media.